Terms of Use
Last Updated: September 27, 2026
These Terms of Use (“Agreement”) constitute a legally binding agreement between BrokerAlign SaaS Inc. (“BrokerAlign”, “we”, “us”) and the business entity or individual subscribing to or accessing the BrokerAlign platform (“Subscriber”, “Brokerage”, “Partner”, or “you”).
1. Acceptance of Terms & Platform Access
By accessing, browsing, registering for an account, subscribing to a paid plan, or submitting client referrals through BrokerAlign (including tokenized intake links), you acknowledge that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy.
If you are entering into this Agreement on behalf of a mortgage brokerage corporation, partnership, or team, you represent and warrant that you have the full legal authority to bind that entity to these terms.
2. Description of Service & Regulatory Independence
BrokerAlign provides cloud-based software tools for mortgage brokerages, including pipeline Kanban tracking, realtor partner portals, magic intake links, closing document ingestion, tiered commission multiplier calculators, and automated post-closing Google review workflows.
BrokerAlign is a technology vendor and software provider. BrokerAlign is NOT a mortgage brokerage, lender, bank, underwriter, credit provider, or financial institution. BrokerAlign does not offer mortgage financing, underwrite loan applications, verify borrower creditworthiness, or issue credit decisions.
Subscribers and their broker agents remain solely responsible for ensuring that all mortgage origination, referral arrangements, fee splits, and partner compensation comply with applicable federal, provincial, and state mortgage broker legislation (such as the Mortgage Brokerages, Lenders and Administrators Act in Ontario, the Real Estate Services Act in British Columbia, or RESPA in the United States).
3. Subscriptions, Free Trials & Billing Terms
A. 7-Day Free Trial
Paid subscription plans (Basic and Premier) include a 7-day risk-free trial starting immediately upon registration. You may cancel your subscription at any time during the 7-day trial through your account billing portal without incurring any subscription charges.
B. Plan Tiers & Entitlements
- Basic ($49/month or $490/year): Includes 1 Broker Admin seat, up to 8 active realtor referral partners, 250 monthly email dispatches, 11-stage pipeline Kanban, dynamic commission calculator, and live deal document ingestion. Excludes automated Google review machine and team seats.
- Premier ($99/month or $990/year): Includes up to 3 Broker Admin/team seats, unlimited realtor referral partners, 1,000 monthly email dispatches, 500 monthly SMS drips, Cloudflare Workflows automated Google review machine with SerpApi verification, and automated partner stage alerts.
C. Billing Cadence & Cancellation
Subscriptions automatically renew at the conclusion of each billing cycle (monthly or annually) unless cancelled prior to renewal. All fees are quoted in USD or CAD as specified at checkout and are non-refundable except where required by law. Downgrades or cancellations take effect at the end of the current paid billing cycle.
4. Customer Data & Document Ingestion
Data Ownership: As between you and BrokerAlign, you retain all right, title, and ownership in all lead data, borrower contact information, deal financials, and transaction documents submitted to your brokerage workspace (“Customer Data”).
Limited Processing License: You grant BrokerAlign a worldwide, limited, non-exclusive license to host, store, copy, transmit, and display Customer Data solely to the extent necessary to provide, maintain, and support the platform.
Transaction Document Handling: Document uploads via the partner portal are strictly limited to bona fide mortgage closing records (Purchase and Sale Agreements, MLS listings, property tax statements). Files are restricted to PDF and PNG formats and must not exceed 3MB in size. BrokerAlign reserves the right to reject or delete files that violate acceptable use or exceed platform thresholds.
5. Acceptable Use & Prohibited Conduct
You agree not to, and will not permit any third party or partner to:
- Reverse engineer, decompile, or attempt to derive source code from any portion of the platform.
- Use the platform to distribute unsolicited commercial messages in violation of CASL or the CAN-SPAM Act.
- Submit fraudulent, fictitious, or non-consensual borrower contacts into the system.
- Attempt to circumvent multi-tenant isolation, access another brokerage’s tenant partition, or compromise platform integrity.
6. Intellectual Property Rights
BrokerAlign and its licensors retain all right, title, and interest (including all patent, copyright, trademark, and trade secret rights) in and to the platform, documentation, algorithms, review matching heuristics, workflows, and all improvements or modifications thereto.
7. Disclaimers & Limitation of Liability
“AS IS” Warranty Disclaimer
THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, BROKERALIGN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT ACCESS WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT GOOGLE REVIEWS SCRAPED VIA THIRD-PARTY ENGINES (SERPAPI) WILL BE UNINTERRUPTED.
Cap on Direct Damages
IN NO EVENT SHALL BROKERALIGN’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL FEES PAID BY THE SUBSCRIBER TO BROKERALIGN IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
8. Indemnification
Subscriber agrees to defend, indemnify, and hold harmless BrokerAlign, its officers, directors, and employees against any third-party claims, damages, liabilities, or expenses (including reasonable legal fees) arising from: (a) Subscriber’s breach of this Agreement; (b) Customer Data or transaction documents uploaded to the platform; or (c) any dispute between Subscriber and a borrower client or realtor referral partner regarding commission splits or mortgage transactions.
9. Governing Law & Dispute Resolution
This Agreement shall be governed by and construed in accordance with the laws of the Province of Nova Scotia and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any dispute arising under or relating to this Agreement shall be subject to the exclusive jurisdiction of the provincial and federal courts situated in Halifax, Nova Scotia.
10. Questions & Legal Notices
For questions regarding these Terms of Use or official notices under this Agreement, please contact:
Email: legal@brokeralign.com
Support: support@brokeralign.com
Mailing Address: BrokerAlign SaaS Inc., Legal Department, Halifax, Nova Scotia, Canada